The most important single thing is to focus obsessively on the customer. Our goal is to be earth’s most customer-centric company.
– Jeff Bezoz | Founder and executive chairman of Amazon
Constant, ever increasing pace of change, increasing complexity, increasingly fierce, cut-throat competition, constantly increasing market transparency – these factors characterise today’s world and executives ask themself if they do the right things right ?. Organisational structures that people have come to value along with the organisation’s existing structure are increasingly reaching their limits. What can be done? Introduce scrum in software development? Purchase digitalisation tools and hope to achieve greater agility? Restructure yet again?
Change initiatives which have a large budget but are only pursued half-heartedly are often abandoned. As a consequence, the managing directors and managers become frustrated and so do the employees.
Our advice is, rather than looking inwards, to begin focusing on the only thing that truly counts: how the value creation processes are organised. Ultimately, this is the only place where value is created for the customer. The organisation’s structure evolves naturally from these processes. This automatically gives rise to a flexible and rapidly adaptable organisational structure which is fully focused on the customers: the “business-agile” value stream organisation.
At Werte-Macher, we regard ourselves as bridge builders and support you with your unique transformation objectives by contributing our extensive experience and in-depth expertise.
To begin, please ask yourself the following questions: These also mirror the cornerstones of our “DRTR philosophy”:
7 Doing the right things right questions
- What is the purpose of our company?
- Who are the customers?
- What is the product?
- How is value created?
- Where is this value created?
- How can our organisation continuously improve?
- How do we coordinate projects, products, programmes and portfolios?